HOW WE USE YOUR DATA
WHO ARE WE?
We are ServiceCare (EM) Limited.
If you have any questions about this Policy, or about how we look after your data generally, please contact us via firstname.lastname@example.org.
ServiceCare (EM) Limited (‘we’ or ‘us’ etc), is a ‘data controller’. This means that, under the EU General Data Protection Regulation (GDPR), we may control and process your personal data and, in certain circumstances, special categories of data (previously known as sensitive data).
We take privacy very seriously. We are committed to keeping your data secure and processing it fairly and lawfully. We ask that you read this policy very carefully because it contains important information about how we process your personal data.
This policy is aimed at our clients, service users, staff and any other third parties interacting with us.
OUR GROUP OF COMPANIES
ServiceCare (EM) Limited is part of a group of companies which includes Capital Oven Cleaning Ltd and Capital Carpet Cleaning Ltd, which all trade from the same address.
ServiceCare (EM) Limited shares information with the other companies in its group where you have consented or where we are otherwise justified in doing so under data protection laws. This may include your personal information.
PERSONAL DATA WE MAY COLLECT ABOUT YOU
We may obtain personal data about you whenever you complete a form for us, whether online or in person. We may also collect information about you when our staff speak to you about our services.
In addition, we will complete a form based on the information you provide us, from which we will collect the following information:
We may also collect financial information in order process payments from you for our services.
HOW WE USE YOUR PERSONAL DATA
We may use your data for one or more of the following purposes:
MARKETING AND OPTING OUT
We will not contact you for the purposes of direct marketing unless you have asked us to do so. However, if you have asked us to do so and later your change your mind, you can opt-out at any time with no hassle.
To do this, just let us know. See further ‘Your rights‘ below for details about how to contact us.
Where you call us, or we call you, you should be aware that the call may be recorded. This is so we can listen to the call, or create a transcript of it, at a later date for the purposes of:
HOW HAS ACCESS TO YOUR PERSONAL INFORMATION?
We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.
Third Party Service Providers working on our behalf: We may pass your information to our third-party service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf. This does not happen very often. However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes.
Please be reassured that we will not release your information to third parties for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
KEEPING YOUR DATA SECURE
We will use technical and organisational measures to safeguard your personal data, for example:
Non-sensitive details (your contact details and preferences for example) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.
TRANSFERRING YOUR INFORMATION OUTSIDE OF EUROPE
We may store your data temporarily on our cloud service operated by Google. We have taken appropriate steps to satisfy ourselves that your data will be secure during this process; we have a contractual relationship with Google that underpins this. As part of that security, Google may store your data in one or more or its international data centres, meaning that your data may be stored temporarily outside of the European Economic Area. If you have any concerns about this, please contact us using the details below.
INFORMATION ABOUT OTHER INDIVIDUALS
If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:
Give consent on his/her behalf to the processing of his or her personal data Receive on his/her behalf any data protection notices
HOW LONG DO WE KEEP YOUR DATA FOR?
As a general rule, we will not keep your data for any longer than is necessary to complete tasks or provide you with services. We have a separate policy setting out retention periods for specific types of data. You can ask to see this policy by writing to us, using the contact details under the “Your Rights” section below. You also have the right to ask us to delete your data (sometimes known as ‘the right to be forgotten’.)
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You have various rights under the GDPR, including the following rights:
To exercise any of your rights concerning your information, please send an email to the following address:
Or write to us at the following postal address:
ServiceCare (EM) Limited
57 Burton Road, Lincoln, Lincs, England, LN1 3JY
We may ask you to provide us with proof or your identity. Please do not be offended; this may occur even if we know you. It is a requirement of the GDPR in some cases.
This Policy was last reviewed in April 2018.
THE INFORMATION COMMISSIONER’S OFFICE
More information about privacy laws can be found at www.ico.org.uk
Details of your local supervisory authority: The Information Commissioner’s Office. You can contact them in the following ways:
Post: Information Commissioner’s Office, Wycliffe House, Water La